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Claims and Customer Service Coordinator, Hybrid Mode (Brossard)
Services de Gestion Quantum Ltée Montréal, Quebec
Contract / Freelance
Full time
As soon as possible
Description
Position: Claims and Customer Service Coordinator
Location: Brossard, Quebec (Work from home 4 days a week)
Job Type: 6-month contract to start as soon as possible (with possibility of extension)
We are looking for a Claims and Customer Service Manager to join our dynamic team. Our company, a global leader in the health and beauty industry, offers a hybrid work mode, with the opportunity to work from home four days a week and to come to the Brossard office on Tuesdays. This is a 6-month contract to start as soon as possible!
Benefits:
- Competitive salary between $25 and $30 per hour.
- Immediate interviews.
- Group insurance program from the first day of work (life, medical, dental & AD&D).
- Virtual medical consultation program (telemedicine) - 100% paid by the employer.
- Flexible schedule: possibility to finish work at noon on Fridays.
- Corporate discounts.
Responsibilities:
- Proactively manage customer claims, ensuring thorough follow-up and collaboration with various departments.
- Administer orders from internal and external customers, entering data into the ERP system and processing modification requests.
- Provide superior customer service, responding to inquiries and resolving issues within specified deadlines.
- Supervise returns and credit notes, ensuring accurate input into our internal systems.
- Analyze and document recurring claims, proposing proactive solutions to improve the customer experience.
Profile:
- At least 3 years of experience in a similar position, ideally in the health or beauty sector.
- Bilingualism essential (spoken and written) to serve clients across Canada.
- Excellent communication and problem-solving skills.
- Ability to prioritize and meet deadlines in a dynamic environment.
- Proficiency in computer tools, including ERPs and Microsoft Office suite.
- Autonomy, rigor, and a strong sense of customer service.
If you are ready to take on this exciting challenge and you fit this profile, we invite you to send us your application now to Émilie Piché at emilie.piche@quantum.ca.
REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here.
OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.
CNESST permit number: AP-2000158
Services de Gestion Quantum Ltée
Founded in 1968 in Montréal, Quantum has established a strong reputation as the full-service human resource partner of choice for providing unique and effective recruitment solutions that meet our clients complex staffing needs. Our unwavering...
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